Refund Policy
Effective Date: 2026/05/04
Introduction and General Terms
Welcome to Studio Kane ("Studio Kane", "we", "us", "our"). This Refund Policy outlines the terms governing purchases made through Studio Kane services, websites, storefronts, and digital platforms. For purposes of this Refund Policy, "Studio Kane" refers to
주식회사 스튜디오 케인 (Studio Kane Co., Ltd.).
By completing a purchase through Studio Kane, you acknowledge and agree to the terms outlined below.
Digital Content Purchases
Certain Studio Kane products and experiences may include digital content such as:
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digital manhwa access
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premium account-based content
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downloadable media
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digital soundtracks
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streaming access
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future digital applications or services
Unless otherwise stated at the time of purchase, digital content purchases grant a limited, non-transferable license for personal,
non-commercial access only.
Purchases do not transfer ownership of any underlying intellectual property.
One-Time Digital Access Purchases
Certain Studio Kane content may be sold as a one-time payment granting ongoing account-based access to
designated premium content.
Unless explicitly stated otherwise:
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these purchases do not automatically renew
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no recurring subscription charges will occur
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access is tied to the purchasing Studio Kane account
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account sharing or unauthorized redistribution is prohibited under our Terms of Service
Refund Eligibility for Digital Purchases
Because digital content may become immediately accessible upon purchase, refunds for digital purchases are generally limited once access has been granted.
However, Studio Kane may review refund requests in circumstances including:
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accidental duplicate purchases
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failed or incomplete transactions
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technical issues preventing access
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unauthorized purchases
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billing errors
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situations required under applicable consumer protection laws
Refund eligibility may vary depending on:
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regional laws
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platform policies
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payment processor requirements
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the nature of the purchased content
Studio Kane reserves the right to deny refund requests where abuse, fraud, excessive claims, or policy circumvention is suspected.
Merchandise and Physical Goods
If Studio Kane offers physical merchandise, apparel, collectibles, or other shipped products, separate product-specific return or replacement conditions may apply.
Unless otherwise stated:
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items must be returned in unused condition
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return requests must be submitted within the stated return eligibility period
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shipping costs may be non-refundable except where required by law
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damaged, defective, or incorrect items may qualify for replacement or refund review
Certain limited-edition, made-to-order, signed, or event-exclusive items may be non-refundable.
Donations and Voluntary Contributions
Voluntary donations or production support contributions made to Studio Kane are generally non-refundable except where required by applicable law or in cases of duplicate or unauthorized transactions.
Contribution-based support does not constitute the purchase of a guaranteed product, release, or investment interest.
Payment Processing
Payments may be processed through trusted third-party providers such as:
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Stripe
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PayPal
Refund processing times may vary depending on:
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payment provider
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banking institution
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regional processing delays
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currency conversion handling
Studio Kane is not responsible for delays caused by third-party financial institutions or payment processors outside our control.
Chargebacks and Payment Disputes
Users are encouraged to contact Studio Kane directly before initiating chargebacks or payment disputes.
Fraudulent or abusive chargeback activity may result in:
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account restrictions
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suspension of digital access
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permanent service limitations
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investigation under applicable law
Nothing in this section limits consumer rights protected under applicable law.
Regional Consumer Rights
Certain jurisdictions may provide additional legal rights regarding cancellations, refunds, or digital purchases that cannot be waived
by this policy.
Where required by applicable law, Studio Kane will honor mandatory consumer protection rights.
Contact Information
For refund inquiries or billing support, please contact:
Email: support@studiokane.art
Changes to This Refund Policy
Studio Kane may update this Refund Policy periodically to reflect operational, legal, or service-related changes.
Material changes will be communicated through the website where appropriate.